Where are you located?

VAAA is a Taiwan company.

Are all items offered on VAAA authentic?

All items available at the online store of VAAA have gone through a brand-specific authentication process based on our experience before entering the store. However, the products for sale on this website have not been verified or authenticated by Luxury Brands S.A.

Are all items pre-owned?

All items offered on VAAA are pre-owned and might show signs of wear. In every product description, we punctually write down any defects a product might have.

Can we visit your store?

VAAA operates exclusively online, and we currently do not have a physical retail location or showroom open for visitors.

Is VAAA connected in any way to luxury brands?

VAAA is not affiliated, associated, or in any way officially connected with any luxury brand. The products for sale on this website have not been verified or authenticated by any luxury brand.

What payment methods does VAAA accept?

We accept payments via PayNow (credit card). If you prefer to pay through bank transfer please contact us at info@vaaaretro.com.

Where does VAAA deliver?

We offer worldwide shipping.

What delivery options VAAA offer?

We offer worldwide fast and on-demand delivery with our shipping partner DHL Express.

How long does it take before my order arrives?

All orders placed on Monday - Friday before 14:00h will be shipped the same day. Orders made on weekends or public holidays will be processed the next working day. The estimated delivery time differs per country.

The delivery time is:

Taiwan - 1 - 3 business day

Rest of the world - 7 - 14 business days

Can I track and trace my order?

Once your order has been shipped, we will send you an e-mail with a track & trace number, so you will be able to follow the status of your shipment.

Can I return my order?

We accept returns within 7 days from the delivery date. The item should be in the same condition as it was delivered: unworn, unwashed, unaltered, and undamaged, with all tags and cards still attached and with all of the original packaging. Accompanied by a completed return form. For more information about shipping and returns, click here.

Do I receive original accessories with my order?

The jackets are not delivered with original accessories unless otherwise stated in the product description.